Shipping policy
1. Scope of Policy
This shipping policy applies to all furniture, home products, and related accessories sold by Tulipandecor in the United States. It outlines how purchased items are processed, shipped, and delivered.
2. Order Processing Time
All orders are typically processed within 1–3 business days after payment confirmation, including order verification, packaging, and preparation for shipment. Processing time does not include weekends or U.S. public holidays.
3. Shipping Time
Once shipped, the estimated delivery time is 4–7 business days.
4. Shipping Carriers
Tulipandecor partners with reliable U.S. shipping companies, including UPS, FedEx, and USPS, to ensure products are delivered safely and on time.
5. Delivery Area
Shipping services cover the continental United States and major residential areas.
6. Shipping Fees
Orders over $99: qualify for free shipping
Orders under $99: a shipping fee of $11 applies
7. Receiving and Inspection
Customers should check the packaging and product condition immediately upon receipt. If any damage or missing items are found, please contact customer service promptly.
8. Return Conditions
Customers may request a return within 14 days of receiving the product if they are not satisfied. Items must be undamaged, resalable, and include original packaging and accessories. For details, please refer to our Return Policy.
9. Return Shipping Costs
For all eligible returns, shipping costs are borne by Tulipandecor and prepaid shipping labels will be provided. Customers do not need to pay additional fees. Detailed return instructions will be provided upon customer service confirmation.
10. Contact Information
For any shipping-related questions or assistance with returns, please contact us:
Email: info@tulipandecor.com
Phone: +1 8134621198
We commit to responding within 24 business hours to provide timely and professional support.
11. Store Information
This website is owned by TULIPAN DECOR LLC
Company Name: TULIPAN DECOR LLC
Address: 6055 NW 105 CT, DORAL, FL 33178, United States
EIN: 88-0657134
Phone: +1 8134621198
Email: info@tulipandecor.com
Opening Hours: Monday to Friday, 8:00 – 18:00(Eastern Time)
Email Response Commitment: within 24 business hours